This document details the terms and conditions of provision and use of the AMISphere account from A-EON Technology Ltd ("A-EON") and you the end-user.

The sections contained in this document are:

  *   1. Conditions of AMISphere account
  *   2. Conditions of Sales
  *   3. Conditions of Returns
  *   4. Contact Information




1. Conditions of AMISphere account

The unique username and password given provided to you for accessing the account should never be revealed to any third party by any means, either directly or indirectly.

The account and associated services secured by a username/password provided to you by A-EON should not be accessed or used by any third party.

Any breach of these conditions could result in the account and associated services being suspended or removed from you.
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2. Conditions of Sales

All sales are provided digitally by either a direct download or email link from A-EON's or third party servers.

Availablilty of the software for digital delivery is usually immediate from our servers. If the digital download needs to be manually authorised, this process can take typically up to three business days. Any product which needs to be sent by non-digital means will be processed within seven business days. The following table shows an summary of estimated delivery for product time based on location:

Product TypeProcessing TimeDelivery LocationDelivery Time
AMIStore Digital Software SaleInstantWorldwideInstant
Software Sale (CD/DVD/Flash Drive)3 business daysUK1-5 business days
Software Sale (CD/DVD/Flash Drive)3 business daysEurope5-25 business days
Software Sale (CD/DVD/Flash Drive)3 business daysWorldwide5-25 business days
Hardware Sale7 business daysUK1-5 business days
Hardware Sale7 business daysEurope5-25 business days
Hardware Sale7 business daysWorldwide5-25 business days

Before accessing the software to download it, you must be logged in with the correct account username and password.

The software is licenced to you, the end user for personal use only and must not be distributed in any form by any means, electronically or otherwise. The licence agreement of the individual software title should be carefully reviewed for any additional conditions of use and important copyright information.

Software is licenced for use on a single personal system only and should not be installed on multiple systems or shared over a network unless explicitly permitted in the software's licence agreement.

When you access the account or make a purchase you are agreeing to these conditions. Any breach of these conditions could result in the account and associated services being suspended or removed from you.

Users based within the European Union will usually need to pay additional taxes such as local VAT on the digital product price. Local VAT levied on digital downloads varies between EU countries and therefore will be calculated upon login.

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3. Conditions of Returns

We do not sell software on a trial basis. Once the download starts you lose the right to cancel the transaction. If the software has been purchased and not yet downloaded from the A-EON servers, the sale may be cancelled within 14 days by contacting us in writing.

Please carefully review the system requirements of the software before purchasing. If you have any technical questions regarding compatibility with your system, please contact us first before placing the order.

If we agree that specific features or compatiblity information has errors or has been misrepresented at point of sale of the software to you, then you can ask for a full refund on your software purchase.

If you believe that the software is faulty at time of purchase, please contact us with a full description of the fault. We will then aim to remedy this fault within a maxium of 28 days of the fault being reported. If we cannot remedy the fault, you can ask for a full refund on your software purchase.

All refunds are actioned within 14 working days.
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4. Contact Information


  *   by email: contact@a-eon.com
  *   by post: A-EON Technology, Asquith House, Unit 1 Dyfrig Rd, Cardiff. CF5 5AD. United Kingdom.